Customer Support Specialist (remote)

Компания "Mayflower"

Experience: 1+ year
Work format: remote

Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.

We are building the future of live entertainment. We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together!

We are confidently growing every by X2 per year and successfully mastering it in different formats (as of the last - VR), implementing solutions based on ML algorithms, and developing experimental directions.

We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.

Duties:

• Handle and resolve customer complaints providing the best customer experience;
• Investigate complaints, troubleshoot issues and identify trending problems;
• Report bugs to the technical team.

Requirements:

• 1+ year experience as a Customer Support Specialist (сhats, emails, tickets);
• Ability to work morning, day and night shifts;
• Very good English skills (С1);
• Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...)
• Perfect communication and problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters.

It will be a plus:

• Knowledge of additional foreign languages.

We offer:

• Career growth and professional development in a rapidly growing project;
• Constant education & leveling up your skills;
• Unique opportunity to build your career among the best professionals on the market.

Please send your CV in English only, the hiring manager doesn't speak Russian