Deputy Head of Technical Account Managers
30 Сентября 2025

Город:
Батуми
Занятость:
Полная занятость
Опыт:
Более 6 лет
Компания "N1 INTERACTIVE Ltd"
Key responsibilities:
Talent Development & Quality Management:
Support Team Leads in performance reviews, onboarding plans, and grade management;
Enhance overall work quality and client service standards;
Contribute to talent development initiatives within the department;
Operations & Process Optimization:
Analyze and optimize departmental processes, implementing continuous improvement initiatives;
Validate, prioritize, and support the execution of initiatives proposed byTeam Leads
Drive cost optimization and efficient resource allocation;
Support strategic and operational planning alongside the Head of Department;
Reporting & Analytics:
Collect, analyze, and interpret team performance and process data;
Prepare regular reports and insights for the Head of Department;
Use data to guide decision-making and process improvement
Cross-Functional Collaboration:
Work closely with product and client-facing teams to improve processes and collaboration;
Support Team Leads in implementing their ideasPrepare and deliver presentations, analytics, and recommendations to leadership;
Required Experience:
- Proven experience managing a department or large team (20+people), ideally in a client-facing environment;
- Strong analytical and structured thinking skills, with a track record
of process optimization; - Excellent presentation and communication skills, able to
convey complex information clearly; - Experience collaborating with product and operational teams;
- Familiarity with performance management, KPIs, and continuous improvement frameworks;
- Experience in change management, cost optimization, and process
automation;
- Strong analytical and structured thinking skills, with a track record
Nice to have:
- Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, knowledge of proxying and related network concepts, GitLab CI/CD pipelines, comprehension of data-driven systems;
- Command of markup web languages (HTML, CSS); Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles and responsive design practices;
- Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA.
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
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